Customer Feedback on Dr. Leach's Services

Positive Experiences

• Successful Surgical Outcomes

  Customers have mentioned significant improvements in breathing and overall health post-surgery. An 11-year-old patient reported better sleep quality and increased activity levels after tonsillitis removal. Similarly, two adults experienced enhanced breathing and sleep after rhinoplasty and Vivaer treatments.

• Effective Communication

  Feedback suggests Dr. Leach excels at explaining procedures and addressing patient questions in an understandable manner. Patients appreciated his personable approach and the comfortable environment he creates.

• Exceptional Staff Support

  Several reviews highlight the professionalism and empathy of the office staff. Notably, Kurt from the front office received praise for his proactive assistance in scheduling and follow-up, providing much-needed support during stressful times.

Areas of Improvement

• Follow-up and Communication

  One review noted a negative experience regarding follow-up procedures. The customer mentioned a lack of communication concerning a scheduled sleep study, resulting in dissatisfaction and an unexpected billing issue.

• Billing Department Concerns

  Feedback indicates issues with the billing department, describing them as rude and unhelpful in explaining charges, leading to an overall unpleasant experience for one customer.

Welcome to United ENT, a division of United Medical Doctors since 2018, providing specialty care in Otolaryngology and clinical audiology across Temecula Valley and La Jolla, San Diego.

Our mission is to offer comprehensive, compassionate, and cutting-edge medical and surgical care for both pediatric and adult ENT disorders. We aim for a superior patient-centered experience by blending empathy with reliable healthcare solutions.

Our Services Include:

• Diagnosis and treatment of ENT conditions
  
• In-office and outpatient procedures
  
• Hearing and balance assessments
  
• Provision of advanced hearing devices
  

Our esteemed Clinical Audiologists work in harmony with ENT Physicians to offer a wide range of services, ensuring patients experience improved quality of life through healthy hearing. Discover unparalleled ENT services and schedules at our Temecula and San Diego locations today!