Customer Feedback Summary

• The dental staff, especially dental assistants, are courteous and welcoming.
• The environment is clean, organized, and calming, particularly for those who fear dental visits.
• Doctors are described as professional, gentle, and thorough, providing detailed explanations of procedures.
• Use of the latest technology to ensure quality care is appreciated by patients.
• Staff members are punctual, respecting scheduled appointment times to minimize waiting.
• Many patients have had positive experiences over long periods, indicating consistent service quality.

• Some patients feel there is a strong emphasis on upselling unnecessary procedures, such as "deep cleaning."
• Reports of aggressive behavior from office management when patients decline recommended procedures.
• Patients have felt pressured into agreeing to procedures under the threat of being refused other services.

Recommendations

Feedback suggests that while the quality of care and professionalism is often praised, potential customers should be aware of upselling practices. For those seeking honest and caring dental care without pressure, this office may still be a suitable choice, as long as they are prepared to handle upselling attempts assertively.